FedEx Strengthens E-Commerce Connectivity in UAE and Saudi Arabia with New Delivery Service

Riyadh, Saudi Arabia – January 9, 2025: Federal Express Corporation (FedEx), the global leader in express transportation, has launched FedEx® International Connect Plus (FICP) in the United Arab Emirates (UAE) and Kingdom of Saudi Arabia, targeting the growing e-commerce market in the region. This shipping solution, ideal for e-commerce packages weighing up to 20 kg, combines competitive rates with day-definite delivery times, connecting businesses and consumers across borders within three to four business days.

The introduction of FICP aligns with the rising demand for diversified, cost-effective shipping solutions driven by the Middle East’s burgeoning e-commerce sector. According to Deloitte, the region's e-commerce market is projected to grow from $39 billion in 2023 to $50 billion by 2025, driven by factors such as a tech-savvy youth demographic, supportive government regulations, and substantial investments in digital infrastructure.

In an official press release, Nitin Tatiwala, Vice President of Marketing and Air Network for FedEx Middle East, Indian Subcontinent, and Africa, said: “FedEx International Connect Plus offers e-tailers a reliable solution that balances speed and cost, enabling them to scale up and seize new cross-border opportunities.”

“At FedEx, our goal is to provide customers with a broad portfolio of tailored shipping solutions that meet their specific delivery needs. Combined with our digital tools, we empower e-commerce businesses to deliver an enhanced experience to their customers.”

FICP provides comprehensive tracking capabilities and advanced digital tools, ensuring full visibility for both e-tailers and their customers throughout the shipping journey. The service also offers enhanced convenience through FedEx® Delivery Manager, enabling recipients to customize delivery preferences, including location, date, and time, with options for weekend and evening deliveries. This gives online shoppers greater visibility, control, and convenience over their e-commerce orders.

Additional features, such as Picture Proof of Delivery (PPoD), provide visual confirmation of package delivery, ensuring reliability even when recipients are unavailable to receive their packages.

The launch of FICP reflects FedEx's commitment to addressing the increasing demand for innovative logistics solutions in the Middle East. As the region’s e-commerce landscape evolves, businesses require reliable partners to meet the diverse and growing needs of online shoppers. By introducing FICP, FedEx positions itself as a pivotal player in facilitating cross-border trade and advancing regional e-commerce connectivity.

With this strategic expansion, FedEx reaffirms its role in supporting the growth of the Middle East’s digital economy. By addressing the challenges of cost and delivery speed, the company not only enhances its own e-commerce portfolio but also contributes to the broader evolution of the region’s logistics and retail ecosystems.